TAURUS
Insurance Services Limited

A leading provider of innovative
lifestyle insurance solutions

Dedicated to Customer Excellence

Taurus is a long standing insurance intermediary with many years of experience designing and delivering lifestyle insurance solutions. We do this through our own brands and on behalf of partners, through a diverse set of distribution channels. We are a people-focused organisation driven by a passion for delivering innovation, value, service and quality to our customers. We have been a leader in our field for over 12 years. Our customers and partners trust us to protect over one million devices.

Customer Focused and Driven

First and foremost Taurus is driven by a passion for delivering value, service and quality to our customers, the customer is at the center of everything we do.

Bespoke Product Design

Using in-house expertise accumulated over decades we design innovative insurance schemes tailored to the specific needs of our partners and customers

Multi-channel Distribution

Using our own cloud-based platform and in house development team, we are able to provide robust, secure and scalable online and offline distribution capabilities

Fulfilment and Claim Services

We have our own customer service and claims teams that provide best-in-class sales support and gadget claims services, using our own network of UK repair and replacement suppliers

Our Team


We love technology and we are passionate about providing insurance solutions for the connected world in which we all live.

We are a group of insurance experts, digital marketers and e-commerce innovators with a passion for delivering products that truly fulfil customer needs and provide great value. Our success is based on this combination of traditional insurance values coupled with our talent of using technology to solve problems. We pride ourselves on our experience and success in identifying, structuring and executing the right solutions. Collectively as a team we have sold many millions of insurance policies over the past 20 years.

      

Our Approach


A collaborative partnership to ensure the perfect solution to your insurance requirements.


The Taurus team have many years of experience creating and delivering both B2C and B2B insurance solutions. We have worked with partners large and small to create and deliver commercially successful propositions. In collaboration with our partners and through our own brands we have sold many millions of UK insurance policies.


We can help you with any aspect of a proposition from simply brokering a scheme to designing bespoke products and providing complete end-to-end fulfilment through our distribution platforms and access to a wide variety of sales channels.


We carefully project manage and deliver our propositions using an agile and collaborative methodology.

Plan

  • Discuss your aspirations
  • Gather consumer data
  • Create a commercial model
  • Present our proposal

Create

  • Build mock screens
  • Gather your feedback
  • Agile IT development
  • Help you plan your marketing

Launch

  • Deploy website
  • Market product launch
  • Collect MI data
  • Review & continuously improve

Our Services



Innovative lifestyle insurance solutions

By building on our own in house platform we are able to provide robust, secure and scalable online and offline distribution capabilities to partners and a market leading experience for our customers.


We can quickly provide a branded version of our platform to get you up and running in weeks rather than months. Our platforms provide many advanced features, such as multi-channel sales capability, aggregator integration, automated renewals, detailed web analytics and management information.


We are also able to provide standalone and integrated claims management services, using our own closed-loop best in-class repair network.

E-commerce solutions


We are the leading provider of quality phone and gadget insurance solutions to the UK affinity market. We support a number of D2C brands with our unique service based proposition. We are able to provide complete white-labelled solutions including, ecommerce sites, Direct Debit administration and payment processing, off-line sales and service, reporting and claims administration.

Claims services


We realised early on in our development that controlling claims and importantly maintaining our own repair and replacement network was essential to provide quality products at the right price. We have developed our own claims business, utilising a rule based IT platform to reduce fraud and improve logistics reducing costs. Our systems and processes are scalable and fully configurable, enabling us to deal with not only our own, but also clients gadget schemes. How are we different?

Fully Branded

We are an extension of your brand, looking after your customers as if they were our own. We can provide bespoke website designs and fully branded telephony, email, sales and claims documentation and experience.

Scalable and Robust

We can grow with your business, utilising our cloud based sales and service platforms along with our flexible operating model. We built our IT capability from the ground up with global distribution and a partnership model in mind from the very begining.

Flexible

Our system is process and work-flow driven, meaning we can incorporate different products and underwriting rules easily. We can push and pull data using our Web API to ensure policy and reporting data are always up to date.

Online Claims Assessment

We enable our clients to choose the level at which they want to automate the claims process allowing your customers to log claims online.

Reporting Excellence

We understand that without quality data it is not possible to make quality decisions. We provide access to claims performance data, as well as consolidated SLA and operational metrics.

Our Brands


Switched On Insurance

The UK’s leading mobile phone and gadget insurance brand. We are changing the way people buy, amend and use insurance. We are technology experts and we understand how important your technology is to you, your business and your family.

Trusted Insurances

Trusted is the begining of our business focused insurance brand providing a tailored product for businesses and schools. Look out for some new exciting additional insurance products during the coming year.

Benefits of working with us


By building our own in house platform and service teams we are able to provide robust, secure and scalable online and offline distribution capabilities to partners and a market leading experience to our customers. We can quickly provide a branded version of our platform to get you up and running in weeks rather than months. Our platforms provide many advanced features, such as multi-channel sales capability, aggregator integration, automated renewals, claims handling, detailed web analytics and management information. For more information contact us.

Cost Savings

Utilising our investment you can out-source your ecommerce and or claims processes to us, allowing you to concentrate on other aspects of your business.

Underwriting Performance

Our repair and procurement specialists ensure that we are delivering market-leading efficiencies in driving down claims costs.

Customer Satisfaction

The benefit and value of insurance can only be measured at point of claim. Ensuring customer satisfaction is a core to what we do. Speed, efficiency and care are the ways in which we deliver this.

Partnership

We work with you to understand your brand and your customers. Together we can then optimise the proposition and service. Constantly innovating and creating a culture of excellence.

Our Products


We have good working relations with many of Europes leading insurers and MGA's. We are able to provide capacity for small and large schemes in the Travel, Gadget and Warranty lines.

Contact Us


Need to make a claim?

If you are a customer and need to make a claim please visit our claims website.

Make a Claim

Contact us about a policy?

Talk to our customer services team on 0330 880 1732 or click below to email.

Contact Us

An insurer or broker?

Talk to us about partnerships and the insurance services we can offer.

Contact Us